Position Overview
We are seeking an experienced and professional Captain to join our Food & Beverage team in Jaipur. We are a premium vegetarian restaurant with a full bar. The Captain is a key front-of-house leader responsible for delivering exceptional guest experiences, supervising the service team, and maintaining the highest standards of hospitality service. This role requires strong leadership, attention to detail, and a genuine passion for creating memorable dining experiences.

Key Roles & Responsibilities

- Lead and supervise the restaurant service team during shifts, ensuring smooth, efficient, and high-quality service delivery.

- Greet and seat guests, present menus, explain daily specials, and provide knowledgeable recommendations on food and beverage offerings.

- Take accurate orders, coordinate with the kitchen and bar teams, and ensure timely and correct delivery of food and drinks.

- Monitor table service standards, including mise-en-place, table setup, clearing, and resetting, to maintain a polished and professional dining environment.

- Handle guest inquiries, special requests, dietary requirements, and complaints with professionalism, empathy, and a solution-oriented approach.

- Upsell menu items, beverages, and promotions in a natural and guest-centric manner to enhance the overall experience and support revenue goals.

- Train, coach, and mentor junior service staff (waiters, busboys, runners) on service standards, product knowledge, and guest interaction skills.

- Conduct pre-shift briefings, assign station duties, and ensure all team members are prepared and aligned with service expectations.

- Maintain strict hygiene, grooming, and operational standards in line with hotel/restaurant policies and local health regulations.

- Assist in inventory control of service equipment, linen, and consumables; report shortages or maintenance needs promptly.





- Support the Restaurant Manager / F&B; Manager in achieving service excellence targets, guest satisfaction scores, and operational efficiency.

- Contribute to continuous improvement by sharing guest feedback and suggesting process enhancements.

Departmental Goals

- Consistently achieve and exceed guest satisfaction scores related to service quality and attentiveness.

- Support the team in meeting or exceeding daily/weekly revenue and average check targets through effective upselling and service excellence.

- Maintain zero major service complaints and ensure swift, effective resolution of any issues that arise.

- Build a high-performing, motivated service team through effective coaching and on-the-job training.

- Uphold brand service standards and contribute to the overall reputation of the outlet as a preferred dining destination.

Requirements

Required Qualifications & Experience

- Minimum 2–4 years of experience in fine dining, upscale casual, or hotel restaurant service, with at least 1 year in a supervisory or Captain / Head Waiter role.

- Proven experience in leading a service team and delivering high-volume or high-standard table service.

- Strong knowledge of food & beverage service techniques, menu knowledge, and basic wine/beverage pairing.

- Excellent communication and interpersonal skills with the ability to interact confidently with international guests.





- Ability to work under pressure in a fast-paced environment while maintaining composure and attention to detail.

- Flexible availability to work shifts, including evenings, weekends, and public holidays.

- Basic computer literacy (POS systems experience preferred).

- Physically fit to stand for long periods and move efficiently across the restaurant floor.

Preferred Qualifications & Skills

- Diploma or certification in Hotel Management, Hospitality, or Food & Beverage Service.

- Experience in a 4-star or 5-star hotel or renowned independent restaurant.

- Knowledge of multiple cuisines and international service styles

- Previous experience with wine service, flambé, or table-side preparation is an advantage.

- Multilingual skills (English mandatory; additional languages such as Hindi, or other regional languages preferred depending on location).

- Familiarity with hotel property management or POS systems

- Strong leadership presence, coaching ability, and a natural sense of hospitality.

Soft Skills

- Guest-centric mindset with a warm, professional, and proactive attitude.

- Team player who can motivate others and lead by example.

- High level of personal hygiene, grooming, and professional presentation.

- Problem-solving ability and calm demeanor when handling challenging situations.

BenefitsOnsite Meals : Complimentary duty meals provided during shifts.
Staff Accommodation : Shared or dedicated staff accommodation provided (subject to availability and company policy).
Competitive salary package aligned with experience and market standards.
Prospect for career growth within the F&B; department and broader hotel operations.
Training and development programs to enhance service skills and leadership capabilities.
Uniforms provided.
Supportive and professional working environment with a focus on service excellence.

📌 Captain (Jaipur)
🏢 Mango Kurry
📍 Jaipur