Group Company: AU Small Finance Bank Limited

Designation: Customer Service Officer

Office Location: Kannur Kannur , MC Road Thiruvalla Thiruvalla , Ymca Road Kozhikode Kozhikode

Position description: Responsible for handling customer queries, providing solutions, and ensuring high service standards at the branch.

Primary Responsibilities

- - Handle walk-in customers
- Resolve queries and complaints
- Assist in account opening and transactions
- Ensure compliance with KYC norms

Additional Responsibilities

- - Support branch operations
- Participate in local marketing activities

Reporting Team

- Reporting Designation:
- Reporting Department:

Educational Qualifications Preferred

- Category:
- Field specialization:
- Degree:
- Academic score: Minimum 50%
- Institution tier: Tier 2 / Tier 3

Required Certification/s: NA

Required Training/s: Customer Service, Core Banking Systems

Required Work Experience

- Industry: Banking, Financial Services
- Role: Customer Service, Teller
- Years of experience: 1 to 3





Key Performance Indicators: - Customer satisfaction score

- Query resolution time
- Compliance adherence

Required Competencies: - Customer Orientation

- Communication Skills
- Problem-solving
- Attention to Detail

Required Knowledge: - Banking products

- KYC norms
- Branch operations

Required Skills: - Interpersonal skills

- MS Office
- CRM usage

Required Abilities

- Physical: NA
- Other: Patience, Empathy

Work Environment Details: Branch-based, customer-facing

Specific Requirements

- Travel: Minimal (local marketing)
- Vehicle: Two-Wheeler Vehicle
- Work Permit: Must be authorized to work in India

Other Details

- Pay Rate: Fixed + Incentives
- Contract Types: Full time, Permanent
- Time Constraints: Standard banking hours
- Compliance Related: Adherence to RBI and internal policies
- Union Affiliation:

📌 Customer Service Officer (India)
🏢 AU Small Finance Bank
📍 India