Company Description Ocean Clicks Outsourcing Pvt. Ltd. is an offshore support provider specializing in legal, credit, and operational services for U.S.-based law firms and consumer rights practices. Founded in 2011 and headquartered in Miami, Florida, the company works closely with attorneys, solo practitioners, and small to mid-sized firms to support FDCPA and FCRA workflows, legal documentation, and back-office case operations.

Teams operate as an extension of in-house staff, following structured processes and firm-specific compliance standards. In addition to legal and credit operations, Ocean Clicks offers business process outsourcing services such as virtual assistance, client intake support, and administrative coordination. The delivery model focuses on documented SOPs, compliance-aware workflows, and reliable offshore teams aligned with U.S. time zones and performance expectations.

Role Description This is a full-time, on-site role for a US Sales/Support Executive based in Ahmedabad, for candidates currently in Ahmedabad or willing to relocate. The role involves handling inbound and outbound calls and emails from U.S. clients, providing front-line support for legal and credit operations processes, and resolving basic service and account-related inquiries. The executive will assist in client onboarding, maintain accurate records in CRM and case management systems, and coordinate with internal teams to ensure timely resolution of issues.





Day-to-day responsibilities include explaining service offerings, following structured scripts and SOPs, escalating complex matters to senior staff, and meeting defined performance and quality targets aligned with U.S. time zones. The role also includes preparing basic reports, maintaining professional communication standards, and contributing to continuous improvement of sales and support workflows.

Qualifications

- Strong spoken and written communication skills in English, with the ability to interact confidently with U.S.-based clients.
- Customer support and client service skills, including call handling, email support, and issue resolution.
- Basic sales and relationship-building abilities, such as explaining services, identifying client needs, and supporting account retention.
- Comfort with CRM tools, spreadsheets, and documentation, with attention to accuracy and compliance with SOPs.
- Ability to work in alignment with U.S. time zones, including night shifts if required, and maintain consistent attendance.
- Graduate degree or equivalent education; prior experience in international voice/non-voice processes or BPO/KPO environments is an advantage.
- Understanding of or interest in legal, credit, or financial services domains is beneficial, with willingness to learn FDCPA/FCRA-related processes.
- Qualified, collaborative work ethic, capacity to follow structured workflows, and readiness to work from office in Ahmedabad.

📌 US Sales/Support Executive (Work from Office Only) -- Only applications from Ahemdabad Or Willing to relocate (Ahmedabad)
🏢 Ocean Clicks Outsourcing
📍 Ahmedabad