About Voya:

Voya India (earlier VFISLK) started out as a joint venture between U.S. financial services company Voya Financial and SLK, a software services company and is head quartered at Bangalore. As of Aug 2023, we are a wholly owned subsidiary of Voya Financial. We are a dynamic technology & business process transformation company that provides world-class technology & business process management services, with an emphasis on quality, speed & optimization driven through automation.

We support and deliver innovative solutions to Voya’s Retirement, Employee Benefits, and Investment Management businesses.

More information about us is available at: https://www.voyaindia.co

Role Summary

Associate leverages technical skills to resolve wide ranging issues, identify root causes and collaborate for other department and multiple carriers/vendors.

Roles & Responsibility:

Perform triage, root cause analysis, and corrections to data issues received on exceptions reports from integrated partners

Coordinate fixes or improvements to data issues across multiple internal departments and customers

Resolve customer and internal escalations in a timely manner

Perform prioritization of daily tasks to ensure timely corrections

Exercise judgment in escalating issues to management

Develop relationships with internal Benefitfocus teams

Occasional weekend and over-time support

Education

Graduation

Primary Skill:

US Health & Perks Domain





Analytical & Problem-Solving Skills - Ability to identify discrepancies and patterns in data. Logical approach to understanding why an exception occurred. Basic root-cause-analysis mindset.

MS Excel / Data Handling - Basic to intermediate Excel. Sorting, filtering, conditional formatting. Basic formulas such as IF, COUNTIF, SUMIF and VLOOKUP. Ability to compare two datasets & identify mismatches.

Attention to Detail / Data Accuracy - Ability to work with large sets of employee/customer data. Identify missing, incorrect or inconsistent information.

Communication Skills - Good written and verbal communication. Ability to clearly explain an issue and the steps taken to resolve it. Comfortable interacting with different internal teams after training.

Secondary Skill:

Basic Healthcare / Health & Welfare Awareness - This can be taught during training. Basic understanding of terms such as health insurance, employee, dependent, enrollment, eligibility and coverage would be an advantage.

Basic Root Cause Analysis - Understanding of "What happened?", "Why did it happen?" and "How can it be corrected?"

Customer Service Orientation - Understanding the impact that incorrect data can have on the customer/member. Professional approach toward escalations.

Teamwork & Collaboration - Ability to work with different teams to investigate and resolve an issue.

Location:

Hyderabad

📌 Trainee Associate (India)
🏢 Voya Financial
📍 India