Crossing Infotech is looking for a Ticketing Executive Intern to assist with customer requests, service tickets, follow-ups, and internal coordination. This role is suitable for freshers who are organized, responsive, and interested in customer support and service operations.
What You’ll Work On
- Monitor incoming customer requests through assigned ticketing channels.
- Create, categorize, and update support tickets accurately.
- Review customer concerns and identify the appropriate next action.
- Respond to routine queries using approved communication guidelines.
- Track open tickets and follow up on pending requests.
- Escalate issues that require assistance from another department.
- Maintain accurate ticket notes and customer interaction records.
- Help identify frequently reported issues and recurring service requests.
- Prepare basic ticket-status and support activity reports.
- Coordinate with internal teams to help resolve customer requests efficiently.
Who Should Apply
- Students, graduates, or freshers from any relevant academic background.
- Candidates interested in customer support, service operations, or business process roles.
- Applicants with good communication and organizational skills.
- Individuals who can manage multiple tasks while maintaining accuracy.
Skills We’re Looking For
- Professional email and chat communication
- Basic computer knowledge
- Ticket and task management
- Attention to detail
- Problem-solving ability
- Time management
- Good written English
- Customer-focused approach
Good to Have
- Experience with CRM or helpdesk platforms
- Knowledge of ticketing systems
- Excel or Google Sheets
- Basic understanding of SLA concepts
- Familiarity with email support
- Previous customer-service or administrative experience
What You’ll Gain
- Practical experience with ticket-based support operations.
- Understanding of customer request tracking and escalation workflows.
- Experience using structured records and support systems.
- Stronger professional communication and coordination skills.
- Exposure to service-level and customer-support processes.
Why Consider This Internship?
This internship is a valuable starting point for candidates who enjoy organized work, customer communication, problem-solving, and coordinating tasks. It can help build a foundation for careers in customer support, operations, service management, and business process roles.