Job Description (JD) Salesforce Support Analyst

Job Title

Salesforce Support Analyst

Location

Hybrid

Job Summary

We are seeking a detail-oriented and proactive Salesforce Support Analyst to provide operational support for Salesforce applications and data management activities. The ideal candidate will have hands-on experience with Salesforce Data Loader, Salesforce Inspector, and advanced Microsoft Excel skills to support data maintenance, troubleshooting, reporting, and user requests. The role requires solid analytical abilities, data quality management experience, and a customer-focused approach to supporting business users.

Key Responsibilities

Provide day-to-day support for Salesforce users by resolving incidents, service requests, and data-related issues.

Perform bulk data operations, including data updates, and inserts using Salesforce Data Loader.

Utilize Salesforce Inspector to analyze data, troubleshoot issues, validate records, and perform data extraction activities.





Maintain data integrity by conducting regular data audits, validation checks, and cleansing activities.

Support user onboarding, role assignments, profile management, and permission-related requests.

Create and maintain reports, dashboards, and data analysis using Microsoft Excel.

Perform data reconciliation and validation between Salesforce and other business systems.

Investigate and troubleshoot system issues, identifying root causes and coordinating resolutions with administrators and technical teams.

Document support procedures, knowledge articles, and standard operating procedures (SOPs).

Collaborate with business stakeholders to gather requirements and provide recommendations for process improvements.

Ensure compliance with data governance and security policies.
Additional Information: SPOC - Shalini ()
Mandatory Skills - Under JD
Nice to have skills - Under JD
Clean Room Project - No

📌 Salesforce Support Analyst (India)
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