Description

Major Duties

Serve as the primary client contact for payment-related inquiries, investigations, and servicing requests. Develop trusted relationships with institutional clients by delivering proactive communication, timely updates, and an exceptional client experience throughout the payment lifecycle. Liaise with Payment Operations, Sanctions, and Relationship Management teams to resolve client issues. Manage payment investigations involving wire transfers, payment recalls and delayed or returned payments. Communicate with institutional clients via email, telephone, and virtual meetings, providing timely and professional updates. Monitor open inquiries and ensure prompt follow-up, escalation, and resolution. Develop working knowledge of SWIFT messages, payment flows, banking processes and products. Maintain detailed records of client interactions and investigation outcomes. Identify recurring issues and recommend process improvements to enhance client experience and operational efficiency. Demonstrate client advocacy while balancing operational and risk management requirements. Adhere to all applicable regulatory, compliance, and operational risk standards.

Skills

- Ability to communicate effectively with client contacts.
- Strong sense of urgency and ownership.
- Ability to manage high volumes of inquiries while meeting service-level expectations.
- Ability to manage multiple priorities in a quick-paced environment.
- Understanding of banking operations and client servicing principles.
- Understanding of domestic and international payment processes.
- Basic knowledge of SWIFT messaging and payment investigations.
- Knowledge of wire transfers, ACH payments,



and banking services.

Experience

- 5 to 7 years of banking services, cash management, payments, operations, or client servicing experience.
- Experience supporting institutional or corporate clients preferred.
- Experience in handling payment investigations or operational inquiries preferred.

Shift Coverage: Late EMEA or US shift depending on the need of the role

Working with Us

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.

Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater valuable of their communities.

Reasonable Accommodation

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at , or alternatively you can discuss your individual requirements with the recruiter you are working with.

About Our Bangalore Office

The Northern Trust Bangalore office, established in 2005, is home to over 5,600 employees. In this stunning office space, we offer fantastic amenities which include our Arrival Hub - Jungle, the Game Zone, and the Employee Experience Zone that appeal to both clients and employees.

📌 Client Payment Liaison Consultant, Global Banking (India)
🏢 Northern Trust
📍 India