ZEISS in India

ZEISS in India is headquartered in Bengaluru and present in the fields of Industrial Quality Solutions, Research Microscopy Solutions, Medical Technology, Vision Care and Sports & Cine Optics.

ZEISS India has 3 production facilities, R&D; center, Global IT services and about 40 Sales & Service offices in almost all Tier I and Tier II cities in India. With 2200+ employees and continued investments over 25 years in India, ZEISS’ success story in India is continuing at a rapid pace.

Further information at .

Roles & Responsibilities

- Responsibility for implementing and operating the supported solutions within the Dev Ops team
- Ensuring implementation that stays close to the standard in order to avoid technical debt and make optimal use of platform enhancements
- Developing high-quality, sustainable solutions with a forward-looking view across the entire product lifecycle
- Responsibility for the security of the products and solutions to be supported
- Close collaboration across teams and products with other Service Now product teams
- Active contribution as a central part of the Dev Ops product team, including the integration of connected products and systems
- Use AI technologies to fulfill role responsibilities, improve development, automate tasks, and enhance efficiency and quality
- Explore, evaluate, and empower the adoption of new AI technologies within the product team and the broader Service Now platform
- Implementation of enterprise-grade Service Now ITOM solutions (Visibility, Health, Event Management)
- Configuration (event ingestion, correlation, alerting, workflows)
- Integration with monitoring tools, cloud platforms, and external data sources
- Improve CMDB data quality,



discovery patterns, and service mapping accuracy
- Aligning ITOM with HAM and SAM for asset transparency

Education & Work Experience

- Completed a degree in computer science.
- 5+ years of professional experience and proven success as a Service Now Application Specialist / Developer.
- Robust practical and theoretical knowledge of ITOM (Visibility, Health, Event Management), HAM, and SAM
- Proven experience in Event Management implementation projects
- Solid experience with CMDB, Discovery, and Service Mapping concepts
- Sound knowledge of Java Script development, with a focus on object-oriented programming and a solid understanding of class structures, class inheritance, and software design principles.
- In-depth knowledge of troubleshooting, performance optimization, and root cause analysis.
- Solid experience in designing and implementing integrations (REST/SOAP/Power Shell).
- Proven in-depth experience in managing Service Now implementation projects and integrating external systems using various integration technologies.
- Experience working in agile structures and implementing agile and hybrid projects, complemented by strong teamwork skills and goal orientation.
- Basic knowledge of AI technologies and their practical application.
- Basic understanding of AI Service Now platform capabilities (Now Assist).
- Experience as a full-stack developer is helpful but not required.
- ITIL Foundation level and project management certification are advantageous.

Nice to Have

- Service Now certifications (CIS-Discovery, CIS-HAM, CIS-SAM)
- AIOps and observability tools experience
- Knowledge of data-driven architecture

Your ZEISS Recruiting Team:

Saptarshi Chowdhury

📌 Senior Software Engineer – ServiceNow-5 (India)
🏢 ZEISS Group
📍 India