Position: Sr. Service Now Developer
Location: Hyderabad/Bangalore/Chennai/Pune/Gurgaon/Mumbai - Hybrid
Shift Timing: 3.00AM - 12.00PM PST (US Pacific Time)
Job Description:

- Must have 8+ years of experience in Service Now modules, with Human Resource Service Delivery (HRSD), CSM, and IT Service Management (ITSM)

- Must have done multiple end-to-end, full life cycle implementations of modules CSM, ITSM, HRSD

- Support Service Now Application Users

- Service Now system support including Production and Sandbox environments

- Covers modules: Case, HR Case, Incident, Problem, Change, and Knowledge

- ITSM, CSM, HRSD, Portal, Automation

- Reports and Dashboard

- Experience with Inbound and Outbound integrations with Service Now. Move integrations from the custom API call to the integration hub.

- Service Now Release upgrade testing

- Service Now Application security administration

- User training for users to perform their day-to-day jobs by explaining Service Now standard practices

- Strong hands-on Service Now ITSM experience, including scripting, configuration, and production support.





- Valuable experience with Service Now integrations, especially with external tools such as Jira and Pager Duty.

- Hands-on experience with CMDB and Discovery.

- Strong experience with Java Script / Service Now scripting, Business Rules, Script Includes, Client Scripts, UI Policies, Flow Designer, and related automation.

- Ability to design, build, troubleshoot, and support REST/SOAP/API-based integrations.

- Experience handling integration failures, data sync issues, authentication/connectivity issues, and production incidents.

- Strong understanding of ITSM processes such as Incident, Problem, Change, Request, and Service Catalog.

- Experience supporting enterprise Service Now environments with minimal supervision.

- Strong troubleshooting and problem-solving skills.

- Good communication skills and ability to work directly with business and technical stakeholders.

- Should be comfortable taking ownership of the existing integration landscape and upcoming Jira and Pager Duty integration work.

📌 Sr. ServiceNow Developer (India)
🏢 dotSolved System
📍 India