Job Title: End User Support Manager
Location: Akurdi Pune
Department: Technology & Digital
Reports To: DGM (Technology & Digital)

Role Summary:
The End User Support and Compliance Manager will be responsible for leading the
end-user support function and ensuring IT compliance across the organization. This
includes managing IT assets, user support, patching, vulnerability management, and
maintaining meeting room and boardroom technology infrastructure.

Key Responsibilities:
End User Support:
* Lead and manage the IT support team to deliver prompt and effective
technical assistance.
* Oversee support for desktops, laptops, mobile devices, printers, and
peripherals.
* Ensure smooth functioning of boardroom and meeting room AV setups and IT
infrastructure.
* Manage network and Wi-Fi troubleshooting and optimization.
* Monitor and improve service desk performance and user satisfaction.
* Compliance & IT Operations:
* Ensure compliance with IT policies, procedures, and regulatory standards.
* Conduct regular audits of user access, software licensing, and data
protection.
* Collaborate with internal audit and security teams to address compliance
gaps.
* Maintain documentation for compliance reporting and audits.
* Support implementation of compliance frameworks.

Technical Operations:

Manage identity lifecycle processes including provisioning and de-
provisioning.




Oversee patch management and vulnerability remediation across endpoints.
Maintain and monitor IT asset inventory and lifecycle using tools like
Manage Engine SDP.
Coordinate with HR and other departments for onboarding/offboarding
processes.
Prepare reports on support metrics, compliance status, and risk assessments.

Required Technical Skills:
Office 365 Administration User management, mailbox configuration,
Teams, Share Point.
Manage Engine Service Desk Plus Ticketing, asset management, patch
deployment.
Azure Active Directory Identity management, group policies, SSO
integration.
Network & Wi-Fi Management Basic troubleshooting, configuration, and
performance monitoring.
Endpoint Security & Patching Vulnerability scanning, patch deployment,
antivirus management.
Meeting Room & Boardroom IT Maintenance AV systems, conferencing
tools, connectivity.
IT Asset Management Lifecycle tracking, procurement coordination,
disposal compliance.

Required Skills & Experience:
5 8 years of experience in IT support and compliance roles.
Solid understanding of IT service management (ITSM) and compliance
frameworks.
Experience with ticketing systems, remote support tools, and asset
management platforms.
Familiarity with regulatory standards such as ISO 27001, GDPR.
Excellent communication, leadership, and problem-solving skills.

📌 End User Support Manager (India)
🏢 HRipple Solutions
📍 India