Role OverviewWe are looking for a Telecaller / Patient Care Executive to manage patient enquiries generated through digital advertising campaigns. The role involves engaging prospective patients, scheduling appointments, providing timely reminders, and conducting post-treatment customer care calls.

Key Responsibilities

- Contact leads received through digital advertising campaigns.
- Understand the patient’s requirements and provide basic information about relevant dental services.
- Follow up consistently with leads and encourage them to schedule a consultation.
- Schedule and confirm patient appointments based on the clinic’s availability.
- Send reminders or make confirmation calls before scheduled appointments.
- Follow up with patients who missed or postponed their appointments and reschedule them.
- Conduct post-treatment calls to check on the patient’s recovery and overall experience.
- Escalate clinical concerns or complaints to the dentist or clinic manager.
- Maintain accurate records of calls, follow-ups,



appointments and lead status.
- Coordinate closely with the reception, clinical and marketing teams.
- Maintain patient confidentiality and communicate professionally at all times.

Qualification and Experience

- Bachelor’s degree in any discipline.
- Previous experience in telecalling, customer service, inside sales or appointment scheduling.
- Experience in a clinic, hospital or healthcare environment is an advantage.
- Comfortable working in a target-oriented environment.

Required Skills

- Good communication skills in Tamil and English.
- Transparent, polite and patient-friendly telephone etiquette.
- Strong follow-up and persuasion skills.
- Basic computer knowledge and ability to maintain lead records.
- Good coordination and time-management skills.
- Empathetic approach when communicating with patients.

📌 Telecaller Executive (Chennai)
🏢 Aaytham Consulting (AyC)
📍 Chennai