About URVAN USTA

URVAN USTA is a growing home-services company providing services such as AC and appliance repair, home cleaning, maid services, car and bike washing, and other home-related services.

We are looking for a responsible and hardworking candidate who can manage customer communication, service bookings, technician coordination, and daily operations.

Job Responsibilities – What You Will Have to Do

- Customer Calling & Follow-ups
- Call customers who enquire about our services.
- Follow up with customers who have not confirmed their bookings.
- Explain available services, pricing, and booking procedures.
- Handle customer questions professionally.
- Booking Management
- Receive and record customer bookings.
- Confirm service requirements, address, preferred timing, and contact details.
- Coordinate with customers to finalise bookings.
- Follow up on pending and cancelled bookings.
- Technician & Service Partner Coordination
- Contact technicians and service partners to check their availability.
- Assign service requests to the appropriate technician or partner.
- Coordinate service timing and customer requirements.
- Follow up to ensure the assigned work is completed properly.
- Daily Operations Management
- Manage service requests in the assigned area.
- Track daily enquiries, calls, confirmed bookings, and completed jobs.
- Maintain daily reports and update the management team.
- Identify pending jobs and take action to resolve delays.
- Customer Satisfaction & Complaints
- Contact customers after service completion.




- Collect customer feedback.
- Handle basic complaints and coordinate with management when required.
- Help maintain service quality and customer trust.
- Daily Performance Targets
- Make approximately 15–20 or more follow-up and customer-related calls per day, depending on assigned work.
- Work towards converting enquiries into confirmed bookings.
- Follow up on bookings until completion.
- Maintain accurate daily records of calls, bookings, and completed jobs.

Salary & Incentives
- Fixed Salary: ₹10,000 per month.
- Performance Incentives: Additional incentives based on company-defined performance criteria and targets.
- Salary Growth: Opportunities for increased responsibility and career growth based on performance.

Note: Incentive amounts and eligibility will be explained by the company during the interview.

Candidate Requirements

- Valuable communication and customer-handling skills.
- Basic computer, smartphone, and internet knowledge.
- Ability to make calls and coordinate with multiple people.
- Responsible, punctual, and disciplined.
- Willingness to learn and work towards daily targets.
- Freshers may apply if they have the required communication skills and a positive attitude.

Why Join URVAN USTA?
- Opportunity to work with a growing home-services business.
- Learn customer service, booking management, and business operations.
- Gain practical experience in operations and team coordination.
- Opportunity to grow with the company based on performance.

📌 Tele calling (Kolkata)
🏢 Urvan Usta
📍 Kolkata