- Make outbound calls to prospective and existing customers.
- Follow up on customer inquiries, leads, and potential sales.
- Explain diamond jewellery products, designs, offers, and order-related information to customers.
- Handle inbound customer calls and resolve basic queries professionally.
- Follow up on website inquiries, abandoned carts, and pending orders, as assigned.
- Maintain accurate customer records and call details.
- Coordinate with the sales and customer support teams to ensure a smooth customer experience.
- Achieve assigned daily calling targets and performance goals.
Requirements
- Good verbal communication skills.
- Hindi speaking skills; basic English is an advantage.
- Confidence in handling customer conversations over the phone.
- Basic computer knowledge and familiarity with MS Excel or CRM tools.
- Positive attitude,
patience, and a customer-oriented approach.
- Freshers and experienced candidates can apply.
Skills Required
- Communication and convincing skills
- Customer relationship management
- Lead follow-up and sales coordination
- Problem-solving and active listening
- Time management and teamwork
Salary & Benefits
- Salary: As per experience and company standards.
- Incentives: Performance-based incentives, if applicable.
- Training and growth opportunities.
Pay: ₹12,000.00 - ₹32,000.00 per month
Advantages
- Cell phone reimbursement
- Commuter assistance
- Internet reimbursement
- Paid sick time