- Support customers via email, phone, and webcasts.
- Help customers with product installation, usage, and troubleshooting.
- Maintain and update the knowledge base.
- Improve support processes and tools.
- Work with Support, R&D;, Delivery, and Product teams.
Requirements
- Experience in a similar software support role.
- Experience with Linux/UNIX environments.
- Knowledge of firewall administration (Checkpoint, Cisco, Juniper, Fortinet, etc.).
- Experience supporting network security software.
- Strong problem-solving and communication skills.
- Quick learner and good team player.
- Good written and spoken English.
- Able to handle pressure and multiple tasks.
Pay: ₹1,100,000.00 - ₹1,700,000.00 per year
Perks
- Health insurance
- Provident Fund
- Work from home
Work Location: Remote
📌 Technical Support Engineer (India)
🏢 Talentstream
📍 India
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