Location: Indore, Madhya Pradesh

Experience: 2–4 Years

Shift: Rotational US Shifts (Monday–Friday)

Open Positions: 2

About the Role

We are looking for Technical Support Engineers with solid troubleshooting skills and excellent communication abilities to provide technical assistance to US-based customers.

The role primarily involves L1 application support, with occasional L2 troubleshooting, for enterprise software applications.

Key Responsibilities

Provide technical support through calls, emails, chat, and remote desktop tools.

Troubleshoot ERP, CRM, POS, and application-related issues.

Execute basic SQL queries for data validation and troubleshooting.

Log, track, and escalate technical issues using JIRA.

Maintain accurate issue documentation and ensure timely resolution.





Coordinate with development teams for complex technical issues.

Must-Have Skills:

✅ 2–4 years of experience in Technical/Application Support.

✅ Working knowledge of SQL queries and databases.

✅ Understanding of Windows, basic networking, and web applications.

✅ Experience with remote troubleshooting tools (AnyDesk/TeamViewer).

✅ Familiarity with JIRA or similar ticketing tools.

✅ Excellent English communication skills (written and verbal).

✅ Willingness to work rotational US shifts.

Preferred: Experience supporting ERP, CRM, or POS applications.

Qualification: BCA / B.Sc. (IT/CS) / BE / B.Tech

📌 Technical Support Engineer (Indore)
🏢 Nuarsh TechServe
📍 Indore