Profile: Technical Head & Advisory

Experience

- 2–3 years of relevant experience in accounting, taxation or customer-facing technical advisory
- Prior exposure to accounting software, or to a support or advisory role, is preferred

Roles:
- Resolve customer queries on accounting, GST, TDS, TCS, inventory and taxation
- Guide customers on the correct accounting treatment and the right way to use the software for complex transactions
- Act as the escalation point for queries needing professional accounting and tax knowledge
- Support the Customer Support team in resolving technical accounting and compliance queries
- Train and mentor support team members to build their accounting and taxation knowledge
- Analyse recurring customer queries and create FAQs,



SOPs and knowledge resources for the support team
- Coordinate with the Product & Development team where queries point to product changes or improvements
- Keep the team updated on important changes in GST, TDS and other applicable tax and compliance provisions

Qualification:
- Qualified Chartered Accountant (CA)
- Positive communication and problem-solving skills
- Comfortable interacting directly with customers
- Able to explain complex accounting and taxation concepts in simple language
- Interest in technology and accounting software is an added advantage

📌 Technical Head & Advisory-Software-Surat-8.4 LPA
🏢 hisabkitab
📍 Surat