"• Responsible for leading an operation team.

- Works with internal and US teams closely to ensure a reliable and operationally effective flow of process• Interact directly with the US partners to deliver business requirements• Duties may include taking part in planning organizing and directing the work of teams • Outline procedures and instructions on work received• Partner with India and US teams to ensure compliance and scalable communication processes• Make estimations on new jobs received check accuracy/quality of content creation/population done by others• Ensuring records are maintained accurately• Motivates and guide the team to achieve the daily targets in a timely manner• Identify and fix the gaps in the process between the India and US teams• Actively work with various internal teams to drive tools and process improvements• Adhered to Compliance and Audit• Effectively manage SLA process flows and any escalations• People management (Leadership role team management floor control and retention) Performance Management and Rewards & Recognition• Formulate implement track career path and individual development plans of team members• Mentor and guide quality lead/process expert to manage quality improve process efficiency and minimize variation.
- In-depth knowledge of US Wealth processes• Currently leading a team• Excellent communications and analytical skills• Should be self-starter self-motivator proactive & target oriented.
- Should possess solid networking skills.
- Makes decisions within guidelines balancing risk and service needs seeking assistance from manager as necessary.
- Should be flexible to work in night shifts and must extend when business required.
- Knowledge on SLA metrics and Quality assurance."

📌 Team Leader (India)
🏢 Voya Financial
📍 India