About Voya:

Voya India (earlier VFISLK) started out as a joint venture between U.S. financial services company Voya Financial and SLK, a software services company and is head quartered at Bangalore. As of Aug 2023, we are a wholly owned subsidiary of Voya Financial. We are a dynamic technology & business process transformation company that provides world-class technology & business process management services, with an emphasis on quality, speed & optimization driven through automation.

We support and deliver innovative solutions to Voya’s Retirement, Employee Benefits, and Investment Management businesses.

More information about us is available at: https://www.voyaindia.com

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Responsible for leading an operations team

Works with internal and US teams closely to ensure a reliable and operationally effective flow of process

Address day-to-day service issues as determined on a group-by-group basis, as well as those delegated by Client Manager/Reps.

Support Client Management with designated skills matrix activities/work items, delegated by Client Manager/broker/TPA/GA/Customer

Interact directly with the US partners to deliver business requirements

Duties may include taking part in planning, organizing and directing the work of teams

Outline procedures and instructions on work received

Partner with India and US teams to ensure compliance and scalable communication processes

Make estimations on new jobs received, check accuracy/quality of content creation/population done by others

Ensuring records are maintained accurately

Motivates and guides the team to achieve daily targets in a timely manner





Identify and fix gaps in the process between India and US teams

Actively work with various internal teams to drive tools and process improvements

Adhered to Compliance and Audit

Effectively manage SLA, process flows and any escalations

People management (Leadership role, team management, floor control and retention), Performance Management and Rewards & Recognition

Identify and drive process improvement initiatives, Automation opportunities & Productivity enhancements

Formulate, implement, track career path and individual development plans of team members

Mentor and guide quality lead/process expert to manage quality, improve process efficiency and minimize variation

Conceptualize, design and deliver training to the team

Manage the team and ensure high service delivery and execution

Updating process SOP’s/documents with client SMEs as required

Roles And Responsibilities:

In-depth knowledge of Employee Perks processes, hands-on experience needed in Client handling

Currently leading a team

Excellent communications and analytical skills

Should be self-starter, self-motivator, proactive & target oriented

Should possess strong networking skills.

Make decisions within guidelines, balancing risk and service needs, seeking assistance from manager as necessary.

Should be flexible to work in night shifts and must extend when business is required.

Knowledge of SLA metrics and Quality assurance

Strong organizational and problem-solving skills

Primary Skill:

Team Management skills

Secondary Skill:

Employee Benefits

Qualifications:

Graduate

Location:

Bangalore/Pune/Noida/Hyderabad

Mode of Work:

Hybrid

📌 Team Leader (India)
🏢 Voya Financial
📍 India