811-CEC Team Leader-Outbound_Digital Banking Kotak 811-Contact Centre Outbound_Thane - Lead and manage the outbound digital banking contact center team.
- Responsible for overseeing outbound calling campaigns related to digital banking products.
- Coordinate with team members to achieve targets and maintain service quality.
- Handle team performance, reporting, and escalation management.
- Ensure smooth operations within the contact center setting.
- Work closely with digital banking verticals to drive customer engagement and acquisition.
- Manage daily activities at the Thane contact center location.
- Support process improvements and adherence to compliance standards.
- Facilitate communication between management and team members.
- Drive motivation and training initiatives to enhance team productivity.
📌 Team Leader - Outbound Digital Banking (Thane)
🏢 Kotak Mahindra Bank
📍 Thane
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