A1 to A3

- Average PMI (last 6 months)/PMS rating 3 and above
- 2 years in current role
- No Warning Letter issued in the past 6 months
- Mandatory E-learning courses certified wherever applicable

A2 to A3

Or

P1 to P2

- Average PMI (last 6 months)/PMS rating 3 and above
- 1 year of exp in the current role
- No Warning Letter issued in the past 6 months
- Mandatory E-learning courses certified wherever applicable

Responsibilities

Key Responsibilities:
- Lead, mentor, and manage a team of tele-callers to achieve daily, weekly, and monthly collection targets.
- Monitor team performance and provide regular feedback and coaching.
- Handle escalated customer cases and ensure timely resolution.
- Track and report key metrics such as call productivity and promise-to-pay (PTP) conversions.
- Ensure adherence to regulatory and internal compliance guidelines.
- Coordinate with cross-functional teams (e.g.,



Field Collections) for account resolution.
- Conduct regular team meetings, training sessions, and performance reviews.

Required Skills & Qualifications:
- Minimum 1–2years of experience in collections as a caller.
- Solid leadership, communication, and interpersonal skills.
- Ability to analyse data and drive performance through insights.
- Proficiency in MS Excel and CRM tools.
- Fluency in Malayalam Or Tamil and English.

Eligibility Criteria

- Open to internal employees who meet the experience and performance criteria.
- Should have completed at least [1 Year] in the current role.
- No active disciplinary actions or performance improvement plans.

Qualifications

Graduation

📌 Team Leader (Thane)
🏢 Digitide Solutions
📍 Thane