About NCR VOYIX

NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.

About NCR VOYIX Corporation

NCR VOYIX Corporation (NYSE: NCR VOYIX) is a global technology company leading how the world connects, interacts and transacts with business. NCR VOYIX’s assisted- and self-service solutions and comprehensive support services address the needs of retail, financial, travel, hospitality, gaming, public sector, telecom carrier and equipment organizations in more than 100 countries. NCR VOYIX () is headquartered in Atlanta, Georgia.

Position Description:

As a member of NCR VOYIX Telecom Engineering team the Genesys Telecom Engineer will have responsibility for designing, engineering, implementing and supporting Genesys cloud infrastructure in a global multi-location contact center, corporate and branch office setting. Delivery of systems and technologies to enhance the customer experience through advanced technology development and execution on technology strategies for voice, data, and video services.

Responsibilities:

Successful candidate will be responsible for the technical leadership, design, support, project management and deployment of Genesys solutions and supporting call center applications. Position will lead and implement technical projects to reduce cost, improve service or provide innovated business solutions consistent with business strategies.



In this position, you will be responsible for the engineering, configuration, installation, maintenance and upgrade of the companies Genesys Pure Cloud environment, supporting applications and cloud configuration. This will include installation of Genesys cloud software, setup & testing, remote monitoring, scripting, and integration with other enterprise applications.

Position Requirements:

Three years’ experience (Grade 10) Five years (Grade 11), Seven years (Grade 12) with voice infrastructure design and support in a Genesys setting with scripting and advanced features. Genesys support, design and implementation with general telephony engineering, technical project management and leadership. Experience with multi-site configurations in system engineering and administration role. Telecom engineering including VoIP design and architecture.

Primary Technical Skills:

- Experience with multi-site GENESYS Pure Cloud configurations for a multi-location contact center.
- Genesys Purecloud scripting and configuration experience
- Experience with Genesys Purecloud connectors to Salesforce and Service Now
- Experience with Pure Insights reporting platform
- Experience with Genesys advanced features such as Workforce Management, Speech and Text Analytics, Chat, Email, Quality Management

Secondary Technical Skills:

- Data Networking (Genesys routing/switching, QOS)
- Monitoring and Reporting Applications




- Telecommunications: FXO/FXS/PRI/T1/DS3 Circuits & Signaling Protocols
- General Architecture (LAN/WAN Networks)
- Database - DB performance tuning

Non-Technical Skills:

- General Attributes: (Strong written, verbal, MS-Office Application skills)
- Adept at reading, writing, and interpreting technical documentation and procedure manuals
- Excellent Client Relations Skills
- History of leading technical delivery and design capabilities
- Good Mentoring Skills (technical and process)
- Extremely flexible, ability to form outstanding working relationships
- Skilled at working within a team-oriented, collaborative environment
- Highly self-motivated and directed
- Strong customer service orientation
- Proven analytical and problem-solving abilities
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Strong interpersonal and oral communication skills
- Ability to conduct research into hardware and software issues and products as required
- Ability to present ideas and solutions in user-friendly language to key project and management personnel

Education:

Bachelor's degree from an accredited college or university in computer science, information systems, engineering or a mathematics-intensive discipline, an applicable training certificate from an accredited training institution, or equivalent work experience.

Any of the following are a Plus:

Work Conditions:

·Occasional on-call and weekend support availability when necessary.

·Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components.

·Lifting and transporting of moderately heavy objects, such as computers and peripherals.

📌 Genesys Development Engineer II (India)
🏢 NCR
📍 India