Cloud Engineering --Application support - B2 Grade

Technical Application Support Specialist - 24x7 Shift Role

Location: Offshore (Pref Hyderabad / Bengaluru / Chennai)

Flexible Working Options - Hybrid Working / as per Offshore Dev. Centre Norms

Job Description Summary

This is a mission-critical role within a 24x7 shift team, responsible for ensuring the availability, security, and compliance of digital services used by millions daily. The position plays a key part in service protection and recovery, contributing to operational resilience and supporting the evolution of the technology landscape.

The role involves direct responsibility for the health of the digital estate, with a focus on rapid incident response and continuous improvement. A major area of impact in Open Banking, which supports the regulatory requirement allowing Customers to share their data with trusted third parties.

Job Description

Join the Digital Service Engineering team as a Technical Application Support Specialist. This role is part of a 24x7 shift team, ensuring digital services remain safe, secure, and compliant for millions of customers.

Responsibilities include service protection and recovery, operational resilience, and technical support across the digital estate. The role supports Open Banking, the bank’s most widely used service.

Key Responsibilities

- Service Protection & Recovery: Support robust incident prevention, detection, management, and recovery processes.
- Service Management: Implement IT service strategies aligned to Group objectives. Ensure operational readiness and safe adoption of changes across the digital estate.
- Change Governance:



Ensure changes are aligned with industry standards and carried out to protect service integrity.
- Technical Collaboration: Work with engineering, product, cyber, operations, and business teams to support service delivery and improvement.

Skills & Experience Required

- Experience in technical support across engineering and service teams, delivering resilient and highly available services.
- Experience with IT Service Management ITIL practices, including incident, problem, change, and release processes.
- Ability to define, create and improve our observability and manage service risks
- Positive communication skills to explain technical issues and resolutions clearly.

Desirable Skills

- Expertise in WAS, Unix, Private Cloud, and GCP.
- Experience in digital cloud environments within financial services.
- Understanding of SRE principles and modern service management frameworks.
- Experience with Splunk, Dynatrace and other observability tools
- SQL, Database, programming, and browser-based debugging skills for efficient issue identification and resolution.

First 12 Months - Success Indicators

- Supporting Reduced Mean Time to Recovery (MTTR) for incidents across key digital services.
- Contributing to Improved availability SLAs for critical platforms like Open Banking.
- Supporting Successful transition of services from monolithic architecture to cloud technologies (e.g. Private Cloud, GCP).
- Competence in Major Incident Management and problem eradication practices.
- Strengthened observability and proactive detection skills

Ways of Working

- Hybrid working model as per Offshore Development Centre Office Guidelines. Night shifts will be worked from home.

📌 Cloud Engineering Support (India)
🏢 GK HR Consulting India Private
📍 India