Job Description
Customer Service / Sales Executive

Summary
We are seeking a motivated individual to join our IT Services team in a dynamic Customer Service and Sales Executive role. This position is pivotal for bridging the gap between our technical solutions and client needs, ensuring high levels of customer satisfaction while driving revenue growth. The ideal candidate will serve as the primary point of contact for clients, managing inquiries, resolving issues, and identifying opportunities to expand our service portfolio. Success in this role requires a blend of interpersonal finesse and a solid understanding of the IT landscape, contributing directly to the company's operational efficiency and market expansion goals.
Responsibilities

- Act as the first line of contact for client communications, addressing questions regarding IT services and solutions with professionalism and accuracy.

- Proactively engage with potential and existing clients to understand their requirements and propose tailored service packages that align with their business objectives.

- Manage the full sales cycle, from initial lead generation and qualification to negotiation and closing of deals.

- Collaborate with technical teams to ensure seamless delivery of services and timely resolution of client concerns.

- Maintain detailed records of all customer interactions, sales activities,



and pipeline status within the company's CRM system.

- Monitor market trends and competitor activities to identify new business opportunities and refine sales strategies.

- Provide regular feedback to management regarding customer sentiment and emerging market needs.

RequirementsRequirements:

- Minimum of 1 year of professional experience in customer service, sales, or a related field within the IT Services sector.

- Strong verbal and written communication skills with the ability to articulate complex technical concepts in simple terms.

- Proven track record of meeting or exceeding sales targets and demonstrating a results-oriented mindset.

- Proficiency in using Customer Relationship Management (CRM) software and standard office productivity tools.

- Excellent problem-solving abilities with a focus on delivering effective solutions to client challenges.

- High level of adaptability and the capacity to thrive in a fast-paced, evolving work setting.

- A degree in Business Administration, Marketing, or a related field is preferred.

Requirements
Minimum 12 months of experience in Customer Service or Sales. • HSC or Graduate qualification. • Good verbal communication and interpersonal skills. • Customer handling and problem-solving abilities. • Willingness to work from Prabhadevi, Mumbai.

📌 Customer Service / Sales Executive (India)
🏢 Vrinda International
📍 India