- Key Responsibilities
- work with clients on shipments, receivables, receipts of goods, reserves, claims
- manage the customer database in SAP
- maintenance of prices / conditions and customer master data
- work in SAP: loading orders; invoicing; picking / unpacking of goods; registration of shipping documents; control of accounts receivable; returns; statement of goods for managers and for events; maintaining a register of write-offs of goods; establishment of a price list and maintenance of discounts for distributors
- daily formation of the schedule of shipment of goods for a warehouse, planning of joint work
- monitor the level of service and delivery times, proposing possible solutions for improvement in order to reach the company's targets
- Additional Responsibilities
- receive complaints from customers, ensuring an efficient solution to the claim and a quick closure of the process
- interaction with transport companies
- work with the Sales and Marketing Department (control over the implementation of the sales plan; launch of marketing campaigns, timing control, compliance with conditions; information letters for employees and partners)
- account of marketing materials and product samples for managers
- control of return of consignment notes from the consignees