Role Overview

At Sublime House of Tea, we don’t just sell tea—we curate experiences rooted in heritage, craftsmanship, and mindful luxury. As Store Manager, you will be the custodian of the brand at a global gateway, leading a team to deliver refined, immersive experiences to an international audience.

This role blends luxury retail, storytelling, and hospitality, ensuring every customer interaction reflects the soul of the brand.

Key Responsibilities

- Sales & Brand Growth

Drive revenue while maintaining the integrity of the brand experience

Enhance conversion through storytelling and product knowledge

Maximize average bill value through curated recommendations and gifting

- Customer Experience & Storytelling

Create a warm, immersive tea experience for global travellers

Educate customers on origins, blends, and rituals of tea

Ensure every interaction reflects elegance, authenticity, and attention to detail

- Team Leadership & Culture Building

Lead, mentor, and inspire a team aligned with brand ethos

Train staff on tea knowledge, service etiquette, and experiential selling

Build a culture of ownership, grace, and excellence

- Store Operations & Compliance

Oversee daily operations,



ensuring smooth functioning in a high-security airport environment

Ensure adherence to airport guidelines, hygiene standards, and brand SOPs

Maintain impeccable visual merchandising aligned with Sublime’s aesthetic

- Inventory & Product Care

Ensure optimal stock levels across teas, teaware, and gifting collections

Maintain product freshness, storage standards, and quality control

Conduct regular audits and minimize losses

- Partnerships & Representation

Act as the face of the brand with airport authorities and partners

Execute in-store activations, tastings, and seasonal showcases

Uphold brand image at all times in a global retail workplace

Key Requirements

5–8 years of experience in luxury retail, hospitality, or premium F&B;

Strong inclination toward customer experience and storytelling-led selling

Experience in airport retail or high-footfall environments is an advantage

Excellent communication skills and refined personal presentation

Passion or knowledge of tea, wellness, or artisanal products is preferred

Ability to work flexible shifts, including weekends and holidays

📌 Store Sales Executive (Bengaluru)
🏢 Prestige Group
📍 Bengaluru