Our Purpose Mastercard powers economies and empowers people in 200 countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, straightforward, smart and accessible.

Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary Specialist, Implementation

Responsible for all aspects of customer implementation engagements, including consultancy, training, project management, testing, and customized production configurations for existing and new customers

Accountable for integrating new products into the global implementation framework

Partners with GP&S;, sales team, Customer Delivery and O&T; to customize specific implementation plans while providing technical and product expertise to customers pre and post launch

Takes the lead as the primary interface between the customer and MasterCard during technical implementations where project complexity is tailored to meet unique customer needs

Responsibilities Manages small projects and/or initiatives as an experienced individual contributor with specialized knowledge of the assigned discipline

Guides customers through established processing rules, specifications and required documentation

Conducts detailed testing of data elements, sub elements, network configurations and interfaces; validates all customer test cases to ensure production readiness

Suggests configuration/production setup changes with minimal guidance; identifies potential issues to escalate to leadership

Takes greater lead in the development of products (e.g.,



analyzes product time-to-market, reduces inefficiencies, identifies areas for improvement)

Provides technical guidance to less experienced team members

Experience supporting standard infrastructure design and implementation

Demonstrated understanding of Mastercard's core products and services

Successfully completed detailed testing and implementation of hardware and software elements

Demonstrated understanding of transaction processing

Experience leading customers through trainings and manuals; answers general questions

Overview The Customer Implementation System (CIS) Team works in partnership with the Customer Delivery, Global Products & Services and Account Teams in the NAM region focusing on providing expert consultation, leading implementation and post production project support on all of MasterCard Core and Emerging Products for our existing & current customers in the region

Team members are based throughout NAM region

Role Managing multiple projects and initiatives as a Implementation Project Manager working through standard and complex projects, manage the technical quality of MasterCard's customers and their processor's transaction processing host interfaces with MasterCard's processing networks

Through discussion with customers, translates the needs into implementation activities, and guides customers with the established implementation procedures,



standard specification and required documentation to provide end-to-end project execution throughout processing implementation projects.

Drive customer processing implementation projects of electronic payments processing business activities following the global project coordination methodology

Be the subject matter expert on MasterCard products and services for internal and external customers

All About You Experience with MasterCard services in the past (dual-message/single-message) is a plus

Communicates well and clearly with internal teams & customers both on technical and the business aspects on various levels of engagement through conference calls or emails or face to face meeting

You constantly provide and request input/feedback to make your work more efficient and improve the team's performance & processes overall

You work well with other team members to support our customer during and after implementation

You are highly motivated, enterprising team player

Proficiency in Microsoft Excel, Word, PowerPoint, and MS Project

Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard's security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

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Locations - Location Pune, India, 411006

📌 Specialist, Implementation (India)
🏢 Master Card
📍 India