Title: Site Reliability Engineering

Location: Pune

Exp: 5+ Yrs

:

- Engage in and improve the whole lifecycle of services—from inception and design, through deployment, operations, and refinement.
- Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns
- Support services before they go live through activities such as system design consulting, capacity planning and launch reviews.
- Maintain services once they are live by measuring and monitoring availability, latency and overall system health.
- Scale systems sustainably through mechanisms like automation and evolve systems by pushing for changes that improve reliability and velocity.
- Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead Client in DevOps automation and best practices.
- Practice sustainable incident response and blameless postmortems.
- Take a holistic approach to problem solving, by connecting the dots during a production event thru the various technology stack that makes up the platform, to optimize mean time to recover
- Collaborate with a global team spread across tech hubs in multiple geographies and time zones
- Share knowledge and mentor junior resources.
- Develop and maintain automation pipelines for certificate renewal, traffic routing, alerting, and compliance reporting using tools like Ansible, Venafi.
- Drive improvements in ITSM and DQ SLOs, ensuring timely CRQ status updates and incident closure.




- Lead initiatives for Safety & Soundness and Operational Excellence across quarterly EPICs, covering areas such as PCI compliance, threat/toil management, self-healing, and ITSM defect resolution

All About You

- Background in operational resiliency and self-healing systems.
- Understanding of two factor authentication.
- Strong documentation and communication skills.
- Solid understanding and experience in implementing NGINX configuration.
- Intermediate understanding of Active Directory (Users / Groups), SAML, LTPA, SSO, Oauth.
- Understanding of DEVOPS technologies like Chef, Jenkins, Groovy, shell scripting, bitbucket, GIT.
- Experience in working with or implementing automation workflows and/or scripting development.
- Understanding of:

o Client-server relationships o Network concepts (Layer 1 to Layer 3)

o Stack trace analysis (TCP dumps, heap dumps, CPU/memory analysis, thread dumps).

o Load balancers and application firewalls.

o Operating System navigation.

o Logging and monitoring methods, standards, and tools.

o High availability and business continuity planning o Caching concepts o Configuration management

- Awareness of security implementations, certificate management lifecycle, mutual TLS, SSL handshake, SSH keys, symmetric and asymmetric encryptions.

o Experience with AWS infrastructure and secure access practices.

o Familiarity with ITSM processes, compliance frameworks, and incident management.

o Excellent communication and collaboration skills across cross-functional teams

📌 Site Reliability Engineering (Pune)
🏢 NR Consulting
📍 Pune