Company Description KTC (India) Limited, founded in 1943 as a tourist transport operator, is a pioneer in luxury car and coach travel in India. Long before India’s independence, the company operated one of the largest fleets of imported luxury vehicles in the country. KTC has received multiple National Tourism Awards from the Ministry of Tourism, Government of India, recognizing its high standards of service.

In 2000, the company expanded into outbound travel with its ‘KTC Grand Tours’ division. Today, KTC (India) Limited runs specialized business units to maintain focused operations and consistent excellence in customer experience.

Role Description The Site Lead is a full-time, on-site role based in Gurugram, responsible for overseeing day-to-day operations at the location. This role includes managing site staff, coordinating transport services and tours, monitoring service quality, and ensuring that customer commitments are met efficiently and safely.

The Site

Lead will track operational performance, resolve on-ground issues, and implement process improvements in collaboration with senior management. They will also handle stakeholder communication, support training and onboarding of new team members, and ensure compliance with company policies and relevant regulations. The position requires hands-on leadership,



regular reporting, and close coordination with internal departments to maintain high standards of service.

Qualifications

- Candidates should possess strong Communication skills for clear coordination with customers, staff, and management.
- Candidates should possess solid Customer Service skills to manage inquiries, resolve issues, and maintain high satisfaction levels.
- Candidates should possess effective Project Management skills to oversee site operations, scheduling, and resource allocation.
- Candidates should possess Research skills to analyze operational data, identify trends, and recommend improvements.
- Candidates should possess Training skills to coach, mentor, and onboard site team members.
- Demonstrated leadership experience in operations, hospitality, transport, or tourism is highly beneficial.
- Strong problem-solving abilities, attention to detail, and capability to work under time-sensitive conditions.
- Proficiency with basic office software and operational reporting tools; familiarity with transport or travel management systems is an advantage.
- Relevant bachelor’s degree or equivalent qualified experience in operations management, hospitality, business, or a related field.

📌 Site Lead (Gurugram)
🏢 KTC (INDIA
📍 Gurugram