Apply Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.Desired SkillsShould be a graduatePeople Management skillsKnowledge of industry regulations and compliance requirements.Ability to drive initiatives to closureAbility to deal with all levels of employeesAbility to provide leadership, direction and motivation to build high performing teamsAnalytical and Quantitative skillsExcellent Communication skillsData Handling / data interpretation skillsGood working knowledge of Transaction Quality systems, tools and technologies.Should understand Transitions, which is spread between the Handover, Start-up, Manage and Exit phases to be able to manage Transaction Quality functions effectivelyHigh level of maturity to handle people including but not limited to client, stake holders, peers etc.Process Oriented, Planning, Decision making, Data Handling, Ability to prioritize, Ability to meet deadlines and work under pressureDetail oriented, Strong organizational and Presentation skillsFlexible to work in a 24X7 setting (night shifts and weekends basis scope)Six Sigma certified (Preferred)Knowledge of quality tools/ structures / Process Mapping / SOP (BPMS)
creation etc.ResponsibilitiesDrive continuous improvement for Transaction Quality and DeliveryManage process Quality & Client related KPI'sEvaluate effectiveness of TQ interventionsStrengthen Quality management processes / framework to improve quality deliveryCustodian of all training reports and new-hire KPIs at geo levelDrive digital training across all accounts in IndiaConduct maturity assessments for training teamsAccurately capture SLA/SLO metrics, the reporting needs of all clients and set up / customize processes to seamlessly meet client' expectationsAbility to generate and implement out of the box ideas and Process improvement initiatives in the process.Drive Process control & Compliance in addition to managing the Audit requirementsProvide crisp and specific feedback to Front Line Recruitment Teams on quality of new hiresProvide quality floor support, feedback, and refresher trainingSupport the Quality and Compliance teams to perform various audits and follow ups based on observations highlightedEnsure uniform quality of training being delivered by all training teams in line with the client requirementInteract and streamline channels of communications with other Functions and ClientsProvide quality floor support, feedback, refresher, and corrective trainingGroom and develop training talent in-house'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities. Apply