Working experience: No Experience

Client: OPTUM Joining Locations: Hyderabad Interview Process: In-person Walk-in + Typing Test + CAT Assessment + Domain Round Drive Dates : Starting from 6th July ( Daily drive until we have enough selects, this includes weekend also. We have to target all selections before 24th July ) Drive Timing : 10:00 AM to 3 PM JobDiva ID: Office Addresses : Hyderabad Office: Artech Infosystems Plot No. 118/1/14/C, Unit No. 332, 3rd Floor, DLF VC Silicon Towers, Kondapur, Hyderabad, Telangana – Point of Contact (POC) Artech Hyderabad: Saikam Nagendra Hiring Plan : take JOY SENGUPTA support for CAT Preparation; we will check slots from him and line up candidates who are shortlisted a day prior in Walkin. Offered CTC Range: Exp Range Hyderabad 6M-2Y Exp 0-6M Min Fresher Apprentice Candidate Requirements : We are looking for a customer-focused Customer Service Representative (Chat Support) to deliver high-quality support through digital chat platforms. Key Responsibilities Handle inbound customer interactions via chat with professionalism and empathy. Understand customer issues and provide accurate and timely resolutions. Maintain quality, productivity, and customer satisfaction metrics (CSAT/NPS). Document chat interactions clearly and accurately in internal systems. Required Qualifications 0–2 years of customer service experience (chat support preferred).



Solid written communication skills in English. Ability to manage multiple chat conversations simultaneously. Preferred Qualifications Prior experience in chat-based customer support. Exposure to healthcare, insurance, or managed care processes. Familiarity with CRM tools or chat platforms. Excellent typing speed and accuracy. Educational Background Eligibility Process only candidates with the following qualifications: B.Sc. B.Com. B.A. MBA. Typing Test TypingTest.Com – Complete a 60-second Typing Test. Background Verification (BGV) : Please ensure candidates are informed about the BGV process, which includes: Criminal Check Database Check ID Verification Employment Verification Education Verification Physical Address Verification Important Guidelines Do not process candidates with international work experience or prior government employment. Two non-productive recruiters from the Noida team will be assigned to handle BGV documentation. Two dedicated BGV processors will be assigned in Hyderabad, including Haritha (tentative) and one additional resource (TBD). Educational Documents Required 10th Marksheet 12th Marksheet Degree Consolidated Marksheet Provisional Certificate Employment Documents Required Offer Letter(s) Experience Letter(s) from all previous employers Last three months' salary slips from the latest employer (or

📌 Chat Support (Hyderabad)
🏢 Accenture
📍 Hyderabad