Lead support and enhancement activities for ServiceNow ITOM modules, including:

- Discovery
- Service Mapping
- Event Management
- Cloud Discovery (AWS/Azure/GCP)
- CMDB & Data Management
- Perform hands-on configuration and development for ITOM use cases:
- Business Rules, Client Scripts
- Flow Designer automation
- Manage and maintain ServiceNow Discovery:
- Configure discovery schedules, patterns, and probes
- Troubleshoot identification and classification issues
- Optimize credential usage and MID Server performance
- Design and maintain Service Mapping:
- Create and manage application services
- Define service maps using top-down and tag-based approaches
- Ensure service visibility and dependency accuracy
- Implement and enhance Event Management:
- Configure event rules, alert correlation, and suppression




- Reduce noise and improve alert quality
- Integrate monitoring tools (e.g., Azure Monitor, SolarWinds, SCOM, Dynatrace, etc.)
- Ensure CMDB health and data quality:
- Manage CI relationships and lifecycle
- Support reconciliation and identification rules
- Align CMDB with CSDM standards
- Develop automation using:
- Flow Designer
- Integration Hub
- Orchestration workflows
- Build and support integrations with external systems using:
- REST/SOAP APIs
- MID Server
- Monitoring and cloud platforms
- Perform data operations including:
- Data imports (Import Sets, Transform Maps)
- Data validation and cleanup

📌 Servicenow ITOM (India)
🏢 Trigent Software
📍 India