ServiceNow ITOM L3 Support Engineer

Required Experience: 10+ years

- robust expertise in IT Operations Management (ITOM) administration, specifically Event Management, Discovery, and CMDB.
- Skilled in troubleshooting complex ServiceNow ITOM and CMDB issues, performing root cause analysis, implementing enhancements
- Proficient in platform administration, workflow automation, integrations, scripting
- Able to manage platform upgrades end-to-end,
- Able to manage patching activities, periodic reviews, change releases
- Maintain ServiceNow instances, users, groups, roles, and security configurations.
- Monitor platform health, performance, operational stability,
- Collaborate with developers, architects, infrastructure, and business teams for issue resolution and enhancements.
- Ensure compliance with ITIL processes and organizational governance standards.
- Create technical documentation, knowledge articles,



and operational runbooks.

Technical Skills

- ServiceNow Modules: ITOM, Event Management, Discovery, CMDB, CSDM
- Development: JavaScript, Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions
- Automation: Flow Designer, Workflow Editor, IntegrationHub
- Integrations: REST API, SOAP API, MID Server, LDAP, Azure AD
- Platform Administration: User & Role Management, ACLs, Update Sets, Instance Management
- Reporting: Dashboards, Reports, Performance Analytics
- Methodologies: ITIL, Agile, DevOps

Certifications

- Mandatory: ServiceNow Certified System Administrator (CSA)
- Preferred: ServiceNow Certified Implementation Specialist (Discovery / Event Management), ITIL Foundation Certification

📌 ServiceNow ITOMSupport Engineer (India)
🏢 CosMicIT
📍 India