We are looking for an experienced Service Desk Trainer to train college students/young learners and prepare them for careers in IT
You can share your cv via mail [email protected]
Key Responsibilities
- Deliver L1/L2 IT Service Desk and Technical Support training, including onboarding on tools, processes, and ticketing systems.
- Conduct training on troubleshooting, customer service, incident management, request handling, and escalation procedures.
- Develop training materials and evaluate learner performance through assessments and feedback.
- Collaborate with operations, QA, and team leads to identify skill gaps and improve training effectiveness.
- Require 2 years of IT Support experience, 1 year of technical training experience, knowledge of ITIL, ticketing tools, and software installation and troubleshooting.
Pay: ₹800.00 - ₹1,000.00 per hour
Advantages
- Flexible schedule
- Provident Fund
Work Location: In person
📌 Service Desk Trainer - (Part Time) (Pune)
🏢 Edubridge Learning
📍 Pune
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