EduBridge is hiring for Service Desk Trainer

Location: Pune

Experience: 2-5 Years

Mode: WFO

Joining: Immediate Joiners / 1 month

We are looking for an experienced Service Desk Trainer to train college students/young learners and prepare them for careers in IT

You can share your cv via mail [email protected]

Key Responsibilities

- Deliver L1/L2 IT Service Desk and Technical Support training, including onboarding on tools, processes, and ticketing systems.
- Conduct training on troubleshooting, customer service, incident management, request handling, and escalation procedures.
- Develop training materials and evaluate learner performance through assessments and feedback.
- Collaborate with operations, QA, and team leads to identify skill gaps and improve training effectiveness.
- Require 2+ years of IT Support experience, 1+ year of technical training experience, knowledge of ITIL, ticketing tools, and software installation and troubleshooting.

Pay: ₹800.00 - ₹1,000.00 per hour

Perks

- Flexible schedule
- Provident Fund

Work Location: In person

📌 Service Desk Trainer - (Part Time) (Pune)
🏢 Edubridge Learning
📍 Pune