- • Incident Logging: Receive and log all support requests, queries, and hardware or software issues through ticketing systems.
- First-Line Troubleshooting: Diagnose and resolve common IT problems, including password resets, software installations, network connectivity, and printer errors.
- Issue Escalation: Route complex or unresolved technical issues to Level 2 or Level 3 specialized IT teams.
- User Communication: Update users on the progress of their tickets and provide transparent guidance through phone, email, or chat.
- Documentation: Maintain accurate records of solutions, update the internal knowledge base, and track hardware or software inventory.
Pay: ₹18,455.00 - ₹818,000.00 per month
Benefits
- Provident Fund
Work Location: In person
📌 Service Desk Executive (Chennai)
🏢 Golden Bit Technologies
📍 Chennai
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