TCS hiring for Service Desk – E2E + Escalation Desk - Agents
Location: Bangalore
Experience: 4-7
Must have
Own end-to-end progression of complex, high-impact, aging, repeatedly reassigned or business-critical tickets until service restoration and confirmed closure.
Act as the central coordination point across Service Desk, L2/L3, application, infrastructure, security, ServiceNow and vendor teams, maintaining explicit accountability
Service Desk,E2E,Escalation Desk, ServiceNow, Major Incident Management