Key Responsibilities

- Service Operations & Field Scheduling

 Coordinate and manage day-to-day service operations, ensuring timely response and resolution for client service requests.

 Schedule, dispatch, and track field service engineers for installations, preventive maintenance (PM), calibrations, and breakdown call-outs.

 Maintain accurate service calendars, track engineer bandwidth, and optimize travel/field deployment schedules to maximize efficiency.

- Commercials, Proposals & Contract Management

 Prepare competitive commercial proposals, service quotations, and cost estimates for repairs, spare parts, and annual maintenance contracts (AMCs).

 Engage with clients to negotiate service contracts, commercial terms, and pricing in alignment with company standards.

 Track contract renewals, follow up on pending service proposals, and convert inquiries into confirmed orders.

- Reporting & Documentation

 Prepare and circulate regular Management Information System (MIS) reports detailing service metrics, open/closed tickets, engineer utilization, and revenue generation.

 Maintain up-to-end documentation of service logs, customer history records, warranty tracking, and AMC databases.

 Coordinate with internal departments (sales, accounts, and logistics)



to ensure smooth billing, spare parts dispatch, and closure of service calls.

Required Qualifications & Skills

 Experience: 3 to 5 years of proven experience in service administration, customer support coordination, or inside sales/operations within the technical sector (preferably laboratory instrumentation or process analyzers).

 Education: Bachelor’s degree in Commerce, Science, Engineering, Business

Administration, or a related field.

 Technical Proficiency: Hands-on knowledge of MS Office Suite (Excel, Word, PowerPoint) or equivalent productivity tools; experience with ERP/CRM software is an added advantage.

 Communication Skills: Excellent written and spoken communication skills in English and Hindi to interact effectively with clients, field engineers, and management.

 Core Competencies: Strong negotiation abilities, exceptional time management, acute attention to detail, and the ability to multitask in a agile technical environment.

Pay: ₹30,000.00 - ₹40,000.00 per month

Application Question(s)

- what is your current monthly salary?
- what is your expected annual ctc?
- what is your notice period in days?

Work Location: In person

📌 Service Coordinator (Mumbai)
🏢 Search Synergy
📍 Mumbai