2 days ago Senior Bangalore, India Hybrid Full Time Customer Support Jobs by IG

IG Visit IG website

IG operates an award-winning trading platform and provides forex trading services, support, and educational resources through IG Academy.

IG on GitHub svg]:pointer-events-none [&>svg]:size-3 border-transparent bg-secondary text-secondary-foreground [a&]:hover:bg-secondary/90">0 current maintainerssvg]:pointer-events-none [&>svg]:size-3 border-transparent bg-secondary text-secondary-foreground [a&]:hover:bg-secondary/90">0 active leadssvg]:pointer-events-none [&>svg]:size-3 text-foreground [a&]:hover:bg-accent [a&]:hover:text-accent-foreground" href="https://ecosystem.vision/organizations/info/ig~11182/team">Team intelligence

Maintainer signals as of 9/25/2026

London, UK

About IG IG is a trading-services company offering an award-winning trading platform, including forex trading services in the US. Its website highlights instant support and educational resources through IG Academy, and warns users about the risks of leveraged CFD trading.

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Skills Active DirectoryApplication DeploymentCustomer ServiceDesktop SupportEndpoint ProtectionMacosMicrosoft 365Mobile Device ManagementSccmServicenowSharepointTcp/IpVpnWindows

Candidate Availability svg]:pointer-events-none [&>svg]:size-3 [a&]:hover:bg-accent [a&]:hover:text-accent-foreground border-sky-500/20 bg-sky-500/5 text-sky-200 transition-colors cursor-pointer hover:border-sky-400/50 hover:bg-sky-500/15 focus-visible:border-sky-400/50" title="Bangalore, India">Hybrid

- Bengaluru
- Required

Required and preferred rules are kept separate and reflect the wording in the original posting.



About The Role You will triage incidents and service requests through phone, email, collaboration tools, and ServiceNow. You will troubleshoot Windows, Mac, Microsoft 365, network, access, and business-application issues, document and prioritise cases, escalate when needed, support endpoint administration and deployment, and participate in shift and weekend support.

Requirements

- 4–6 years of hands-on desktop support experience
- Windows 11 support experience
- PC and Mac hardware and software knowledge
- Active Directory administration
- ServiceNow or comparable call-logging platform experience
- Application testing, deployment, maintenance, and documentation
- TCP/IP knowledge
- Endpoint protection and mobile device management
- Microsoft SCCM or Company Portal
- Microsoft 365
- SharePoint
- Remote access or VPN support
- Customer service and communication skills
- Problem-solving and organisational skills

Responsibilities

- Triage incidents and service requests through multiple support channels
- Assess incident impact, severity, and technical complexity
- Troubleshoot and resolve end-user issues at first contact
- Document, categorise, and prioritise incidents and requests
- Keep users informed and escalate cases to specialist teams
- Support Active Directory administration and application deployment
- Maintain endpoints, printing, patching, mobile devices, and video conferencing
- Participate in shifts and out-of-hours weekend support

Advantages

- Matched fundraising donations
- Flexible working hours
- Work-from-home opportunities
- Performance-related bonuses
- Insurance and medical plans
- Gym membership contribution
- Free lunch, snacks, and fruit
- Birthday leave
- Two days of volunteering leave per year
- Hybrid work with three office days

📌 Service Desk Analyst (Bengaluru)
🏢 JobStash
📍 Bengaluru