ServiceNow Platform Expertise Advanced proficiency in ServiceNow modules such as IT Service Management ITSM IT Operations Management ITOM and Integrations with Third Party applications
Knowledge on ServiceNow and BMC Helix is an added advantage
Programming Languages Strong knowledge of JavaScript client and server side Glide API HTML CSS and experience with RESTSOAP integrations
Workflow and Automation Ability to design and implement complex workflows business rules UI policies client scripts and automation using ServiceNow tools
Integration Skills Experience integrating ServiceNow with external systems Active Directory CMDB monitoring tools etc using APIs MID servers and integration technologies
Database Management Familiarity with relational databases data modeling and ServiceNow tables and relationships
CMDB Expert Configuration Management Deep understanding of CMDB structures asset management and configuration item CI lifecycle management CMDB Admin Manage CMDB Restructure CMDB using CSDM Experienced in IRE
Security and Access Control Knowledge of ServiceNow ACLs roles groups and security best practices
Performance Optimization Experience in platform performance monitoring troubleshooting and optimization
Professional Experience
Solution Architecture Ability to design scalable maintainable and secure ServiceNow solutions tailored to business requirements
Problem Solving Strong analytical and troubleshooting skills in complex enterprise environments
Documentation Ability to create and maintain technical documentation design specifications and user guides
Agile Methodologies Experience working with AgileScrum teams and tools
Certifications
ServiceNow Certified System Administrator CSA
ServiceNow Certified Implementation Specialist CIS in relevant modules ITSM ITOM