Company:A Large Global Organization

Key Skills: CyberArk, CyberArk PAS, CyberArk EPM, Scripting

Roles and Responsibilities:

- Onboard and manage endpoint accounts and workstations in CyberArk EPM to support application control, allowlisting, blocklisting, just-in-time elevated access, and credential theft prevention.
- Analyze, implement, test, and deploy minor enhancements to the CyberArk EPM solution.
- Plan and execute CyberArk EPM patch updates and version upgrades, including validation and post-change testing.
- Investigate and resolve L2/L3 tickets and production incidents while restoring service availability within defined SLA targets.
- Identify repetitive manual activities and process gaps, and drive automation and service improvements to reduce ticket volumes and improve operational efficiency.
- Create and maintain SOPs for L1 service desk operations and provide technical mentoring to security analysts and associates supporting the PAM workstream.
- Participate in roster-based shift support and cross-skilling initiatives across IAM operations services.

Skills Required:

- 4 - 6 years of overall experience,



including approximately 4 - 5 years of relevant CyberArk EPM support experience and exposure to CyberArk PAS.
- Hands-on implementation and operations support experience with CyberArk Endpoint Privilege Manager (EPM), including endpoint accounts and workstation onboarding.
- Working knowledge of CyberArk Privileged Access Security (PAS) for privileged access management operations and core platform support.
- Experience handling L2/L3 incidents, service requests, troubleshooting, and production support within SLA requirements.
- Practical understanding of application controls, allowlisting, blocklisting, just-in-time privilege elevation, and endpoint privilege management.
- Ability to support platform patching, version upgrades, validation, testing, and minor enhancements.
- Experience automating account onboarding and offboarding activities is preferred for operational improvement initiatives.

Positive to Have:
- Scripting experience for custom scripts and plug-ins.

Education: Bachelor's degree in Computer Science, Information Security, Engineering, or a related discipline.

📌 Senior Security Analyst - PAM_CyberArk EPM (Chennai)
🏢 MyCareernet
📍 Chennai