Job Responsibilities

· Implementation and customization of customer Salesforce solution projects that involve the Sales Cloud (CRM), Service Cloud (Call Centers), Collaboration Cloud (Chatter), Marketing Cloud, Custom Cloud, and/or integrations to ensure scope and customer expectations are met

· Work with customer management, customer subject matter experts (SMEs) and or information technology personnel to complete Salesforce implementation tasks, as required

· Manage smaller Salesforce implementation projects or subsets of larger projects

· Apply a general understanding of business operations

· Assist with setting Salesforce implementation standards

· Respond to a variety of broad questions and concerns from customer management regarding project requirements, document needs, technical standards, and conditions

· Communicate the status of requests and determine the feasibility of projects, documents findings and actions

· Deliver results working with delivery partners, customer teams, and AppExchange vendors

· Represents the project as a Salesforce implementation expert who influences customer senior management on significant Salesforce matters

· Work under general direction and independently determine and develop an approach to solutions

Required Skills

· Lightning Components, Events, Component Bundles and Lightning Web Components

· Must have worked on both Salesforce Configuration and Customizations





· Hands on experience on Writing Triggers, VF pages, Test class batch class

· Must have worked on Integrations (REST/SOAP)

· Worked on Workflows, Process builder, Approval process and flows

· Work on the Deployments (Changesets/ANT)

· Demonstrated ability to independently analyze and design complex solutions within a tight deadline

· Good leadership skills

· Strong customer services skills focusing on customer success

· Solid organizational and planning skills

· Hands-on experience designing and deploying Salesforce Agentforce solutions, including configuring AI

Agents, Agent Actions, Topics, and integrating with Data Cloud for grounded, context-aware responses across

Sales, Service, and Commerce workflows.

· Proficiency in Salesforce Einstein and Generative AI capabilities — including Prompt Builder, Einstein

Copilot (now Agentforce), and Model Builder — with the ability to craft effective system and user prompts,

evaluate LLM outputs, and implement guardrails for enterprise-grade AI deployments.

· Experience architecting multi-agent and human-in-the-loop workflows on the Salesforce platform,

including agent orchestration, fallback handling, escalation to live agents, and governance frameworks aligned with Salesforce's Trusted AI principles

Certification

· Platform Developer 1

Educational Qualifications

· Graduation (B.E/B.Tech – CSE, ECE, IT)

📌 Senior Salesforce Developer ( 6+ years) (Hyderabad)
🏢 ABSYZ
📍 Hyderabad