Who we're looking for

StarDawn IT is hiring experienced MSP engineers who can independently troubleshoot and administer business IT environments. This is not an entry-level help-desk position.

Required experience: 4–5+ years in an MSP or IT infrastructure support role, with robust hands-on administration skills.

Technical requirements

- Microsoft 365: Administration of tenants, Exchange Online, mail flow, licensing, and troubleshooting.
- Microsoft Entra ID: Identity management, MFA, Conditional Access, enterprise applications, and sign-in troubleshooting.
- Microsoft Intune: Device enrollment, compliance policies, application deployment, configuration profiles, and endpoint troubleshooting.
- DNS and email security: Understanding of A, CNAME, MX, TXT records, SPF, DKIM, and DMARC, including troubleshooting DNS and email delivery issues.
- Windows infrastructure: Active Directory, Group Policy, permissions, Windows Server, and remote administration.
- Networking: Practical understanding of TCP/IP, DHCP, VPNs, firewalls, and connectivity troubleshooting.
- MSP operations: Experience with RMM platforms, ticketing systems, escalations, root-cause analysis, and technical documentation.
- PowerShell: Ability to use or modify scripts for administration and troubleshooting is a strong advantage.

Candidates must be comfortable communicating directly with US-based users, doctors, clinic staff, and vendors. You should be able to own technical issues independently, explain problems clearly, and escalate appropriately.

Working schedule and overtime

- Coverage requirement: 6 PM–8 AM US Eastern Time, seven days a week, including weekends and holidays.
- Planned shift: 14 hours per shift,



with one technician on duty at a time.
- At least two technicians will rotate to provide coverage.
- The schedule may change based on operational requirements.
- You'll receive a fixed monthly salary plus overtime pay. StarDawn IT plans to track overtime after 40 hours worked per week, subject to applicable employment rules and the agreed employment terms.

The confirmed roster, breaks, rest periods, and compensation arrangements will be discussed before employment.

Responsibilities

- Troubleshoot and resolve technical issues independently.
- Administer client systems and execute approved changes.
- Communicate with users, vendors, and other IT teams.
- Document every ticket, investigation, configuration change, and resolution in the approved systems.
- Maintain clear handover notes and follow security and access-control policies.
- Improve runbooks and identify opportunities for automation.

Documentation is mandatory. You will report directly to Jagjeet Singh, who will assign priorities, review work, and guide technical operations.

How to apply

Submit your resume with your technical experience, current monthly salary, expected salary, notice period, and availability.

Please include a brief example of a difficult Microsoft 365, Entra ID, Intune, or DNS issue you diagnosed and resolved independently. Applications without relevant hands-on technical experience may not be shortlisted.

Company: StarDawn IT

Location: Remote, India

Positions: At least 2

Employment: Full-time

Compensation: Fixed monthly salary + overtime pay

Pay: ₹600,000.00 - ₹1,200,000.00 per year

Benefits

- Work from home

Work Location: Remote

📌 Senior MSP Systems Engineer (Tier 2+ / Tier 3 Skills) (Chandigarh)
🏢 Stardawn IT
📍 Chandigarh