Job Purpose: 'To manage Branch Operations and ensure superior service delivery to clients . The incumbent should ensure to put effective controls in place so that processes are being followed wrt internal SOPs and Regulatory guidelines.He/She need to maintain and exercise effective control over allotted product portfolios and ensure that services to customers are of the highest standard.
He/She is responsible to handle escalations and iron out any processing gaps which are identified. He /She should be able to generate ideas and convert this as a Project.
Project
Management is of the key resposibility.
Roles &
- Responsibilities:
- Responsible for managing key transformation projects, independantly or along with Subject Matter Expert. Track progress, Lead from the front, hold relevant teams accountable and ensuring the right outcomes.
- . Responsible for implementing Quality controls and monitoring mechanism for Wholesale Branch Operations &
- Client Servicing| CAD &
- Treasury operations unit.
- Constantly review, improve and manage production measurement tools and standards across teams within unit
- . Support delivery of defined management information reports on time and with accuracy, including dashboards for senior management
- Manage budget and actual costs for unit
- Effectively run the governance for weekly reviews & other periodic all-hands meetings with teams within Branch Operations &
- Client Servicing| CAD &
- Treasury Operations .
- Effectively run the governance for KPI review with Head of Branch Operations &
- Client Servicing| CAD & &
- Treasury Operations; monitoring adherence to quality systems, targets across all quadrants i.e. cost, service, risk and people.
- Refine the metrics on an ongoing basis and stabilize the data collection and computing methodologies to minimize input and maximize output.
- Support any other requirement and or analysis by collaborating across other wholesale banking operations units/ business/COO functions.
- Collaborate across stakeholders i.e. Business, Tech, etc. to drive decisions & implementation.Establish transparent and objective metrics to measure the change; i.e. before and after; deliver customer satisfaction, improved efficiency, enhanced controls, etc.
- Managing and maintaining all the dashboards for unit- projects, costs and savings, hiring, volumes, KPIs, budget etc and providing the details to departments as and when required.
- Tracking and monitoring progress for all efficiency projects- RPA, MIS automation.
- 'Participation in /Leading any projects that may be identified
- 'Lead and contribute value to the project i.e. change being implemented; ensure quality and on time completion.
- Swift and accurate responses/ co-ordination/action on any other adhoc deliverable
Educational Qualification Graduation: Bachelor of Commerce (B.com) / Bachelor of Science (B.Sc) / Bachelor of Arts (BA) / Bachelor of Business &
- Insurance (BBI) / Bachelor of Management Studies (BMS)
Post-Graduation: Master of Business Administration (MBA) / Master of Commerce (M.com) / Master of Arts (MA)
Experience: Minimum 10+ Years of experience in Wholesale Branch Banking Operations.
Minimum 3-5 years of experience in handling a Team size of medium/large Corporate Branch Operations.
📌 Senior Lead - Branch Operations (Mumbai)
🏢 IDFC FIRST Bank
📍 Mumbai
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