Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow.

Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT.

With Intelligent

Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

JIRA Cloud Engineer

Overview The JIRA Cloud Engineer is responsible for administering, configuring, supporting, and optimizing Atlassian Jira Cloud environments to enable effective collaboration, project tracking, workflow automation, and service management across the enterprise. This role partners closely with business stakeholders, technical teams, and support functions to ensure the Jira platform is secure, scalable, well-governed, and aligned to organizational needs.

This role requires enterprise-level experience supporting complex, global environments, with a strong preference for candidates who have experience in the pharmaceutical or life sciences industry.

Key Responsibilities

- Administer and support Jira Cloud, including configuration of projects, workflows, issue types, screens, fields, permissions, schemes, and dashboards.
- Design, implement, and maintain Jira Cloud workflows, automations, and integrations to improve team productivity and process efficiency.
- Support user and group management, access controls, roles, permissions, and platform governance.
- Troubleshoot platform issues, performance concerns,



and integration failures; coordinate resolution with internal teams and vendors as needed.
- Partner with business and technical stakeholders to gather requirements and translate them into scalable Jira Cloud solutions.
- Maintain platform standards, documentation, release notes, and configuration inventories.
- Support Atlassian app/add-on evaluation, implementation, and lifecycle management.
- Manage integration with other systems such as Confluence, Slack, MS Teams, CI/CD tools, ITSM platforms, and identity/access management solutions.
- Assist with change management, testing, and deployment of Jira Cloud enhancements.
- Monitor platform usage, data quality, and adoption; recommend improvements to maximize value.
- Ensure compliance with security, audit, and governance requirements.
- Provide end-user support, training, and knowledge transfer as needed.
- Strong experience on AWS or other enterprise cloud environments for platform integrations.
- Collaborate with engineering and operations teams to support reporting, metrics, and operational dashboards.
- Support enterprise-scale platform operations across geographically distributed teams and multiple time zones.

Required Qualifications

- 3+ years of experience administering or engineering Atlassian Jira, with at least some experience in Jira Cloud and Toal experience of 5 -7 years
- Demonstrated enterprise-level experience supporting large, complex, multi-team environments.
- Strong understanding of Jira Cloud configuration, workflows, permissions, schemes, and automation.
- Experience with Jira integrations, APIs, and third-party marketplace apps.
- Familiarity with Agile, Scrum, Kanban, or hybrid delivery methodologies.
- Solid troubleshooting and problem-solving skills.
- Ability to communicate effectively with both technical and non-technical stakeholders.
- Experience documenting system changes, processes, and support procedures.
- Experience supporting governance, compliance, and security requirements in an enterprise environment.

Preferred Qualifications

- Experience with Confluence Cloud administration.
- Experience with Jira Service Management Cloud.
- Familiarity with scripting, REST APIs, or automation tools.
- Experience with identity providers such as Okta, Azure AD, or SSO solutions.
- Atlassian certifications.
- Experience supporting regulated environments, including pharmaceutical or life sciences organizations.
- Prior experience in pharma, biotech, or other highly regulated industries.





Skills and Competencies
- Jira Cloud administration
- Workflow design and automation
- Platform governance
- Integration support
- Access and permissions management
- Analytical thinking
- Collaboration and stakeholder management
- Documentation and process improvement
- Enterprise support mindset
- Compliance-aware delivery

Education
- Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field, or equivalent practical experience.

Compensation

Estimated Pay Range Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment chance for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.

Notice to Job Seekers Regarding Impersonation and Fraudulent Job Offers

It has come to our attention that unauthorized individuals and entities are impersonating Milestone Technologies, Inc. on various job boards/portals, specifically Naukri.com and Linkedin.com

Please be advised of the following official Milestone Technologies recruitment policies:

Official Communication Channels

All legitimate email communications from our recruitment team will originate ONLY from the domains: @milestone.tech. We do not use generic email services (e.g. @gmail.com, @yahoo.com, @outlook.com) or unofficial third party messaging apps to conduct formal business.

No Recruitment Fees

Milestone Technologies never requests any form of payment, "security deposit", "laptop/equipment fee", or "processing fee" at any stage of the recruitment or onboarding process. Any request for money in exchange for an interview or job offer is a scam.

📌 Senior JIRA Cloud Engineer - (NPW) (Kochi)
🏢 Milestone Technologies
📍 Kochi