Role: Senior Dispatcher / Command Centre Lead 247 Dispatch & Activity Monitoring
Location: Bengaluru work from office, rotational shifts
Experience: 6-12 Years
Location: Bangalore-work from office, Rotational Shifts
Key Skills: 6+ years in NOC or field-service dispatch for US clients. Strong Team leading experience, ticket management, escalation handling, Handle L1 escalations, Own shift handover
Role purpose
Lead a dispatch shift — everything a dispatcher does, plus shift ownership, L1 escalations and dispatch quality.
Key responsibilities
- Carry out all dispatcher duties (see Dispatcher profile)
- Own shift handover
- Handle L1 escalations
- Prioritise the queue and make SLA-risk calls
- Mentor junior dispatchers
- Produce shift reports
Essential skills and experience
- 6+ years in field-service dispatch or NOC for US clients (6+ considered with robust lead experience)
- SLA-driven ticket management and escalation handling
- Knows US geography and time zones
- Excellent spoken and written English
- Willing to work rotating shifts including nights