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# Senior Customer Support Executive

Location: Mumbai – Borivali West

Job Type: Full-Time

Department: Customer Support / Customer Experience

Experience: 2–5 Years

### About Malkansview

Malkansview is a Mumbai-based financial education and trading & investing organisation, focused on helping individuals understand stock markets, trading, investing and financial concepts through structured learning programs, courses and community-based support.

### Job Summary

We are looking for an experienced and customer-focused Senior Customer Support Executive to join our team in Mumbai.

The candidate will be responsible for handling customer queries, providing timely assistance, resolving issues related to courses/programs, memberships, payments and account access, and ensuring a smooth overall customer experience.

The ideal candidate should have excellent communication skills, a customer-first attitude and the ability to independently handle customer concerns while coordinating with internal teams whenever required.

### Key Responsibilities

Handle customer queries through phone calls, WhatsApp, email and other communication channels.

Provide accurate information regarding courses, programs, memberships, payments and services.

Assist customers with login, registration, dashboard access and technical/account-related issues.

Handle customer complaints and ensure timely and effective resolution.

Follow up with customers regarding pending queries, payments, registrations or other requirements.

Coordinate with internal teams such as Sales, Operations, Accounts and Technical Support to resolve customer issues.

Maintain proper records of customer interactions, complaints and resolutions.

Ensure timely follow-up and closure of all assigned customer queries.

Handle escalated customer issues professionally and ensure a positive customer experience.

Identify recurring customer issues and communicate them to the concerned team for improvement.





Support customers during onboarding and ensure they understand the process and available services.

Maintain high standards of professionalism, communication and customer service.

- Meet individual/team customer support, response-time and resolution targets.

### Requirements

Graduate in any discipline.

2–5 years of experience in Customer Support / Customer Service / Customer Success / Client Servicing.

Experience in EdTech, FinTech, Financial Services, Stock Market, Trading, Investment or Online Learning will be an advantage.

Excellent verbal and written communication skills in English and Hindi.

Comfortable handling customers over phone, WhatsApp and email.

Positive problem-solving and follow-up skills.

Strong interpersonal and relationship-management skills.

Basic knowledge of CRM, Excel/Google Sheets and customer-support tools.

Ability to multitask and handle multiple customer queries simultaneously.

Should be proactive, patient and comfortable working in a fast-paced environment.

### Preferred Candidate Profile

Candidates from the following backgrounds would be preferred:

Customer Support Executive

Senior Customer Support Executive

Customer Success Executive

Client Servicing Executive

Customer Relationship Executive

Client Relationship Executive

Customer Experience Executive

Support Executive – EdTech / FinTech

Customer Support – Stock Broking / Financial Services

Customer Support – Online Courses / Training Institutes

### Key Skills

Customer Support | Customer Service | Client Handling | Customer Relationship Management | Complaint Resolution | Query Resolution | Voice Process | Email Support | WhatsApp Support | CRM | Follow-up | Customer Retention | Escalation Handling | Problem Solving | Communication Skills

### What We Offer

Opportunity to work with a growing organisation in the financial education and trading/investing space.

Exposure to customer experience, financial education and digital learning operations.

Growth opportunities based on performance.

Professional and collaborative work environment.

Location: Borivali West, Mumbai

Experience: 2–5 Years

Employment Type: Full-Time

📌 Senior Customer Support Executive (Mumbai Suburban)
🏢 RECEX
📍 Mumbai Suburban