Company Details

We are Beesolver Technology Pvt Ltd, a product-centric company founded in 2014, with a team of approximately 130–140 employees. You can learn more about us at https://www.beesolvertechnology.com/

We build innovative technology solutions across a range of domains — including web and mobile application development, cloud-native solutions, custom software, business analytics, information management, IT consulting, software testing, UI/UX design, and digital marketing.

Experience Required: 10 Years

Night Shift: 8:30 PM - 5:30 AM - Work from Home

Role: AR / Collections & Customer Support Specialist The ideal candidate should have strong experience in Accounts Receivable, collections, payment reconciliation, and customer-facing support, along with excellent spoken and written English.

Primary Responsibilities:

- Own the AR/payment status process from beginning to end.
- Track outstanding balances and proactively follow up on overdue accounts.
- Communicate directly with U.S. customers by phone and email regarding outstanding payments.
- Apply received check and wire payments accurately within Spectora’s internal system.
- Make sure received payments are properly applied before an account is moved into collections.
- Identify and resolve payment discrepancies, including overpayments, underpayments, missing payments, and other exceptions.
- Move appropriate overdue accounts to Spectora’s external collections agency.
- Prepare accurate referral files and supporting information for the external collections agency.




- Handle customer support issues and escalations, including situations that do not follow a simple script.
- Use good judgment to investigate issues, determine next steps, and know when something needs to be escalated.
- Help document, write, and continuously improve SOPs as the Pay at Close program grows.
- Work closely with the Spectora team and operate as an extension of their internal department.

Candidate Profile

This person needs to be more than a processor. We want someone who can eventually own this function and help improve it.

Please prioritize candidates with

- Strong Accounts Receivable and collections experience.
- Experience managing the AR cycle and reconciling/applying payments.
- Experience speaking directly with customers regarding overdue balances and collections.
- Clear, confident English with a neutral/easy-to-understand accent. This is very important.
- Strong written English.
- Confidence speaking with U.S.-based customers on the phone.
- Ability to professionally handle difficult or uncomfortable collections conversations.
- Strong problem-solving skills and ability to handle situations that don't follow a script.
- Excellent attention to detail, particularly around payments and account balances.
- Experience creating or improving SOPs/process documentation.
- Ability to take ownership rather than waiting for step-by-step direction.
- Strong communication, professionalism, reliability, and work ethic.

Pay: Up to ₹48,000.00 per month

Advantages

- Paid time off
- Provident Fund

Work Location: Remote

📌 Senior Customer Support - Payment Collections (India)
🏢 Beesolver Technology Private
📍 India