We are looking for a skilled Application Infrastructure Support Engineer with 3-5 years of experience in production support environments The candidate will be responsible for ensuring application availability monitoring infrastructure health managing incidentschanges and supporting system upgrades migrations and compliance activities

Key Responsibilities

Provide L2/L3 production support for applications and infrastructure components

Monitor system and application health using tools such as Grafana Splunk AppDynamics and Sysdig

Manage and troubleshoot batch scheduling tools such as UC4 Automic

Handle incident problem and change management using Helix ITSM and JIRA

Perform root cause analysis RCA for recurring issues and provide preventive solutions

Support oncall activities and ensure SLA adherence for critical incidents

Collaborate with development DBA and infrastructure teams for issue resolution

Execute and support application deployments migrations and system upgrades

Ensure compliance with security and vulnerability management including patching activities

Work on log analysis and performance monitoring to identify bottlenecks and improve stability

Participate in DR drills failover testing and system resilience planning

Maintain proper documentation and runbooks for operational processes

Technical Skills Required

Monitoring Observability

Grafana

Splunk

AppDynamics

Sysdig

Infra Platform Knowledge

Positive understanding of Windows Server environments





Strong Networking concepts TCPIP DNS Load Balancing Firewall basics

Knowledge of Firewall rules security configurations

Understanding of Storage types SAN NAS Cloud storage basics

Scheduling ITSM Tools

UC4 Automic Workload Automation

Helix Change Incident Management

JIRA ticket tracking workflows

System Operations

Experience in system upgrades patching and vulnerability remediation

Handson with compliancerelated activities and audit readiness

Exposure to environment migrations onprem to cloud version upgrades

Mandatory Skills : .Net Framework, Angular, AppDynamics, AS/400, Asp.net, AWS DevOps Services, Azure Cosmos DB, Azure DevOps, Bash/Shell scripting, BMC Control-M, BMC Helix ITSM, C, C#, C++, Cassandra, Cognos Analytics, DB2-DB Administration, Docker, Dynatrace, Elastic Search, ERP (JDA/PoS/PLM/Infor LN/JDE/Peoplesoft) Testing, Flexcube technical PL/SQL-Performance Tuning & Shell Scripting, Grafana, IBM Tivoli Workload Scheduler, IIS Server, Java, JavaScript, JBoss, Jenkins, Jira Service Desk, Kafka, Kibana, Knowledge Management, Kubernetes, Mainframe Autosys, Major incident management, Microservices, MongoDB, MS SQL Server, MSBI-SSRS, MySQL, Nginx, Oracle DB Administration, PostgreSQL, PowerBI, Problem Management, Prometheus, Python, React, ServiceNow ITSM, ServiceNow(ITOM ITSM and other) Functional Testing, ServiceNow-Event Management, Shell Scripting, Splunk, SpringBoot, Tomcat-Apache, VB.Net, WebSphere, Windows Server

📌 Senior Consultant - System Management (Pune)
🏢 LTM
📍 Pune