Customer interaction and satisfaction: Handling customer inquiries, issues, and requests in a professional, courteous, and timely manner through various channels (phone, email, chat, etc.), striving for customer satisfaction and maintaining loyalty
Working on completing data quality checks and completing invoicing activities on multiple tools
Communicate with the vendors (Hotels, Airlines and Car Rental Companies) through outbound calls/emails.
Work on Ticketing queues in the GDS- Amadeus and take appropriate action. Eg:fulfill tickets, process ADM's / Process ARC's / BSP's* transactions etc
Product and process knowledge: Maintaining up-to-date knowledge of the company's products, services, policies, processes, and procedures to provide accurate information and assistance to customers.