LOCATION

Hyderabad, IND

COMPANY

BASF Digital Solutions Private Limited

JOB FIELD

Digitalization

JOB TYPE

Permanent

JOB ID

145341

FLEXIBLE WORK OPTIONS

Hybrid

Key Responsibilities

Functional

- Provide L2/L3 support for SAP TM solutions: Freight agreement management, transportation planning, transportation execution, freight settlement and charge calculation
- Configure and maintain transportation management master data (locations, means of transport, schedules, lanes, equipment types, etc.)
- Manage integration touchpoints with SD, MM, EWM/WM, and Logistics Execution
- Perform root cause analysis for recurring functional issues and propose permanent fixes

Technical

- Debug and troubleshoot ABAP code, BAdIs, user exits, and enhancement points specific to TM
- Build/support interfaces (IDoc, SAP PI/PO, SAP Integration Suite/CPI, EDI) between TM, carriers, and third-party logistics systems
- Support Fiori apps and OData services used in TM solutions
- Monitor and troubleshoot background jobs and resolve interface failures
- Support outputs, print forms (Adobe Forms/SmartForms) for freight documents, BOLs, and carrier communication
- Assist with authorization (PFCG roles) issues related to TM transactions

AMS / Service Delivery

- Manage tickets (incidents, service requests, minor enhancements/CRs) within agreed SLAs using ITSM tools (ServiceNow)
- Follow ITIL-aligned incident, problem, and change management processes
- Perform impact analysis and regression testing for patches, support packs, and change requests
- Maintain knowledge base articles, SOPs, and support documentation




- Participate in on-call rotation and provide go-live/hypercare support as needed
- Collaborate with cross-functional teams (SD, MM, EWM, Basis, PI/CPI) to resolve integrated issues

Required Skills & Experience

- 5–7 years of SAP TM experience, including at least one full support or implementation cycle on S/4HANA embedded TM
- Strong hands-on configuration experience in TM (freight order/booking, charge management, and settlement, etc.)
- Working ABAP debugging skills; ability to read/trace code and identify root cause, provide resolution without necessarily being a full-time developer
- Experience with interface technologies: IDoc, EDI, SAP PI/PO or Integration Suite (CPI)
- Familiarity with SD/MM/EWM integration points relevant to transportation processes
- Experience working in an AMS/support model with defined SLAs and ticketing tools
- Strong analytical and troubleshooting mindset

Preferred / Good to Have

- SAP TM or S/4HANA Logistics certification
- Exposure to Fiori/UI5 apps and OData services
- Experience with carrier integration platforms or telematics/track-and-trace tools
- Basic knowledge of Adobe Forms/SmartForms
- Prior experience in freight/logistics or 3PL industry domain

Education

- Bachelor's degree in Engineering, Computer Science, Supply Chain, or related field

Soft Skills

- Transparent communicator, comfortable interfacing directly with business stakeholders on support calls
- Ownership mindset for ticket resolution and documentation
- Ability to prioritize under SLA pressure across multiple concurrent issues
- Team player, comfortable in a distributed/cross-timezone support model

📌 SAP TM Techno Functional Consultant - (m/f/d) (Hyderabad)
🏢 Basf
📍 Hyderabad